Restaurant marketing automation
Bring diners back with follow-up that feels like part of your service.
Build the follow-up.
Keep the relationship.
Restaurant follow-up, from an unanswered enquiry to a returning guest. We build, support and improve the process around your team and existing tools. We also work with gyms and property businesses.
Book a callBuildA workflow designed around an agreed business problem
SupportMonitoring, clear handovers and practical guidance
ImproveSix months of data to inform the next change
DIFFERENT BUSINESSES. DIFFERENT FOLLOW-UP.What could it look like
What could it look like
for your business?
Example workflows to start the conversation. We agree the actual build around your tools and customer journey.
Restaurants / EXAMPLE WORKFLOW
Give a first visit a next chapter.
Collect customer details with permission, invite honest reviews and send timely reasons to come back. Build a direct relationship beyond Instagram and Facebook.
Track review responses, repeat bookings and email engagement.
- 01Visit or booking
- 02Capture preferences and permission
- 03Request an honest review
- 04Send a relevant return invitation
Review invitations go to eligible customers regardless of sentiment. Service issues go to your team.
Automations for the way you work.
Gym member retention automation
Keep in touch with the members your team might otherwise miss.
Lead follow-up automation for estate agents
Give every enquiry a clear next step and a person responsible for it.
WHAT COMES WITH THE BUILDA working process.
A working process.
A system you understand.
You should be able to see what’s happening and know what your team needs to do next.
A system you keep.
A custom-built tracker for the agreed workflow: enquiries, responses, bookings or returning customers. It develops with your data over six months and stays with you afterwards.
Clear steps for your team.
Standard operating procedures explain the triggers, messages, responsibilities and manual steps. Your team knows when to step in.
Help you can replay.
The opportunity to request tailored video guidance, made around your system and the questions your team needs answered.
YOUR INVESTMENT
Book a callVaries depending on business needs
A six-month engagement, tailored to your business.
Your investment depends on the agreed build and support. We’ll confirm scope, payment terms and any software or usage charges before you commit.
THE SIX-MONTH APPROACHStart with one useful change.
Start with one useful change.
Build from what works.
This is the shape of the engagement. The schedule depends on your tools, access and the complexity of the agreed workflow.
Map the customer journey
Agree the first problem to solve, the tools involved, permissions and the measures that matter.
Build and test
Connect the agreed tools, write the messages and test the paths, including failures and handovers.
Launch with your team
Introduce the workflow, explain what happens when and make sure someone owns the exceptions.
Review the early data
Check delivery, responses and completed actions. Fix friction before expanding the system.
Improve what matters
Refine timing, messages and follow-up based on the evidence gathered in your business.
Document and hand over
Review progress, finish the SOPs and agree how the system will be maintained going forward.
IS THIS A GOOD FIT?For teams with customers.
For teams with customers.
And too much to chase.
Restaurants, gyms and property businesses are our focus. We can also explore suitable administrative workflows for law firms.
- You have a repeatable process that depends on someone remembering.
- You can give access to the relevant tools and a person who knows the process.
- You want to measure what changes, not just add more software.
- You’re prepared to keep customer data and permissions up to date.
Before we talk.
What can you automate?
Examples include customer follow-up, honest review requests, member check-ins and enquiry routing. We agree what is useful and feasible after looking at your current process and tools.
Do I need to replace my software?
Not necessarily. We start with the tools you already use and check their integration options. Any new subscriptions or usage charges are made clear in the proposal.
Does automation replace personal service?
People still handle the conversations that need judgement. We build in handovers and stop conditions so a workflow knows when to leave the next step to your team.
What about marketing permission?
We plan data capture, contact preferences and unsubscribe handling into the workflow. We won’t build a campaign around a list of people who have not given the required permission.
Can you work with a law firm?
Potentially, for suitable administrative processes such as enquiry routing, appointment reminders and human follow-up. Confidentiality, access and the firm’s requirements need careful review before we agree a build. We do not automate legal advice.
What do I keep?
You keep your custom tracking system and documented processes. We confirm ongoing software accounts, access, maintenance and any support after the six months in the agreement.
Are results guaranteed?
No. Results depend on your starting point, service, customer behaviour and implementation. We agree useful measures before building and review the data together.
What is the investment?
Varies depending on business needs. We’ll confirm your investment and the agreed scope before you commit. Software and usage charges are confirmed separately where applicable.
Your next customer
might already know you.
Tell me how your business works. We’ll look at what’s worth automating first.
Book a callA conversation with Marcus. No obligation.